PAC 2000A CONAD focuses on Cyber Guru for cybersecurity training
PAC 2000A CONAD is the largest cooperative in the Conad Consortium by size and revenue. It operates in five regions – Umbria, Lazio, Campania, Calabria and Sicily – and is currently the main operator in Large-Scale Retail Distribution in Central-Southern Italy. The numbers outline its scope: 5.6 billion euros in turnover, net assets of approximately 1 billion, a market share of 20.33%, 1,550 points of sale and 109 concept stores, for a total revenue exceeding 7.6 billion euros in sales.
At the foundation is a cooperative model based on mutuality, participation, territorial roots and people-centricity. “PAC2000A is one of the five cooperatives that belong to the National Conad Consortium,” explains Vanni Chioccoloni, Chief Information Officer of PAC2000A CONAD Group. “Each cooperative manages the development of the associated sales network in its areas of competence and provides products and services to points of sale managed by independent entrepreneurs.”
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An organizational challenge before a technological one
It is in this complex and highly articulated context that the cybersecurity training program, launched in 2023, takes shape. “From the beginning we realized that IT security is not just a technological issue,” says Chioccoloni.
The project involved a large and diverse population: managers, office and logistics site employees, distributed across all five regions. “We involved all the Group companies,” Chioccoloni specifies. “To date, approximately 1,050 internal resources have been engaged in the training program. A significant number that required attention to differences in role, operational context and familiarity with digital technology, but which also gave us a very clear picture of the organization’s maturity.”
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Behaviors need to be changed
A team effort that saw the direct involvement of Erica Zanobetti, Training Manager – Skills Development of PAC2000A CONAD. “The project was built in a truly collaborative way,” she explains. “Our CIO had identified the need to implement a valid strategy, even before the NIS2 directive came into force, which imposed strict cybersecurity obligations on large-scale retail. When the time was right, the collaboration already established between IT Systems and Skills Development allowed us to be quick and effective in launching the project.”
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After an evaluation phase, the choice fell on Cyber Guru, which provides a very engaging product.
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The result, at the end of the first academic year, was exceeding 80% completion rate, accompanied by a significant reduction in clicks in phishing simulations. The final survey proposed to all participants also confirmed the value of the program,” continues Zanobetti: “Many perceived this training as useful not only for the company, but also for their personal lives.”
“In the second year, the project expanded with a dedicated program for the boards of Group companies, focused on the NIS2 Directive and corporate governance responsibilities.
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