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\u00c9TUDES DE CAS<\/p>\n

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Groupe TEA : pourquoi investir dans la sensibilisation \u00e0 la s\u00e9curit\u00e9 est devenu strat\u00e9gique<\/h1>\n

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Aper\u00e7u<\/h2>\n

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N\u00e9 en 1998 de la transformation de l’Azienda Servizi Municipalizzati de Mantoue, le Groupe TEA \u2014 Territoire, \u00c9nergie, Environnement \u2014 est la principale multiutility du territoire de Mantoue. Avec 650 employ\u00e9s et 491 millions d’euros de chiffre d’affaires, il fournit des services essentiels dans 57 communes : \u00e9nergie, gaz, cycle de l’eau, gestion des d\u00e9chets, chauffage urbain et bien plus encore. Une r\u00e9f\u00e9rence incontournable pour les collectivit\u00e9s locales. <\/span><\/p>\n

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Le d\u00e9fi<\/h2>\n

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La digitalisation croissante des processus internes a fait de la cybers\u00e9curit\u00e9 une priorit\u00e9 transversale pour l’ensemble du Groupe. Des syst\u00e8mes d’information de plus en plus centraux dans la gestion des services ont entra\u00een\u00e9 de nouveaux risques, non seulement technologiques, mais \u00e9galement li\u00e9s au comportement quotidien des personnes qui les utilisent. La directive NIS2 a en outre impos\u00e9 une r\u00e9vision approfondie des proc\u00e9dures, des lignes directrices et de l’approche de la s\u00e9curit\u00e9. <\/span><\/p>\n

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La solution<\/h2>\n

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Le Groupe TEA a choisi et adopt\u00e9 la plateforme Cyber Guru, identifi\u00e9e gr\u00e2ce au soutien du partenaire Eurosystem, pour sa simplicit\u00e9 de langage et son approche bas\u00e9e sur des exemples quotidiens. Le r\u00e9sultat a d\u00e9pass\u00e9 les attentes : adoption rapide, participation \u00e9lev\u00e9e, r\u00e9duction mesurable des incidents li\u00e9s \u00e0 l’interaction humaine et une comp\u00e9tition vertueuse spontan\u00e9e entre coll\u00e8gues sur les scores des cours. <\/p>\n

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Le Groupe TEA a transform\u00e9 la formation \u00e0 la cybers\u00e9curit\u00e9 en une routine quotidienne<\/h2>\n

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Le Groupe TEA g\u00e8re des services essentiels pour le territoire de Mantoue. C’est pr\u00e9cis\u00e9ment cette centralit\u00e9 dans la vie quotidienne des citoyens qui fait de la s\u00e9curit\u00e9 des syst\u00e8mes d’information une responsabilit\u00e9 qui va bien au-del\u00e0 de la conformit\u00e9 r\u00e9glementaire. \u00ab La question de la s\u00e9curit\u00e9 est omnipr\u00e9sente dans tous nos services \u00bb, explique Christian Bassi, responsable S\u00e9curit\u00e9 et Cyber D\u00e9fense de TEA SpA<\/strong>. \u00ab Il fallait l’aborder non seulement du point de vue technologique, mais aussi du point de vue de la sensibilisation de ceux qui utilisent ces outils au quotidien. \u00bb <\/p>\n

Le Groupe avait d\u00e9j\u00e0 travaill\u00e9 intensivement sur la r\u00e9vision des proc\u00e9dures et des lignes directrices internes. Il manquait cependant un \u00e9l\u00e9ment fondamental : former les personnes, et pas seulement les techniciens. \u00ab Nous avons men\u00e9 plusieurs activit\u00e9s r\u00e9glementaires et technologiques, mais il manquait le volet de la sensibilisation de ceux qui utilisent ensuite les syst\u00e8mes \u00bb, ajoute Bassi. <\/p>\n

La recherche de la solution appropri\u00e9e s’est faite avec le soutien d’Eurosystem<\/em><\/strong>, partenaire technologique du Groupe. \u00ab D\u00e8s que nous avons d\u00e9couvert Cyber Guru, nous nous sommes imm\u00e9diatement rendu compte que c’\u00e9tait la plateforme adapt\u00e9e \u00e0 nos besoins \u00bb, raconte Bassi. \u00ab Ce n’\u00e9tait pas une plateforme de formation purement technique avec des termes difficiles \u00e0 comprendre, mais elle utilisait un langage plus simple et proposait des exemples du quotidien et des informations qui se sont r\u00e9v\u00e9l\u00e9es tr\u00e8s utiles dans le quotidien de nos coll\u00e8gues. \u00bb <\/p>\n

Un aspect qui a fait la diff\u00e9rence, m\u00eame pour ceux qui n’ont pas un profil technique. \u00ab Je pensais que c’\u00e9tait la formation obligatoire habituelle, des heures et des heures de cours en pr\u00e9sentiel \u00bb, raconte Monica Cerosola, Bureau R\u00e9gulation et Support Normatif<\/strong>. \u00ab Au lieu de cela, ces petites le\u00e7ons mensuelles permettaient de les suivre sans effort. \u00bb <\/p>\n

\u00ab Je me suis rendu compte qu’apr\u00e8s cette formation, je suis davantage consciente de toutes les activit\u00e9s que je fais, pas seulement dans le cadre professionnel \u00bb, poursuit Incoronata Tortora, Bureau Contentieux de TEA<\/strong>.<\/p>\n

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Adoption rapide et r\u00e9sultats concrets<\/span><\/h2>\n

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L’int\u00e9gration de la plateforme avec les outils d\u00e9j\u00e0 utilis\u00e9s a \u00e9t\u00e9 une priorit\u00e9 d\u00e8s le d\u00e9but. \u00ab Notre besoin \u00e9tait qu’il soit naturel de passer d’un outil \u00e0 un autre, sinon nous risquions que les personnes reportent le moment de formation \u00bb, explique Bassi. <\/p>\n

Le retour des coll\u00e8gues a d\u00e9pass\u00e9 les attentes. \u00ab Le retour a \u00e9t\u00e9 remarquable \u00bb, raconte Bassi. \u00ab Plusieurs coll\u00e8gues se sont sentis oblig\u00e9s de partager leur exp\u00e9rience dans l’utilisation de l’outil. Et ce qui nous a fait sourire, c’est le m\u00e9canisme de comp\u00e9tition vertueuse qui est n\u00e9 entre les personnes : \u00e0 la fin de chaque cours, des questions sont propos\u00e9es qui g\u00e9n\u00e8rent un score et ils ont commenc\u00e9 \u00e0 se comparer sur qui avait obtenu le meilleur score. \u00bb <\/p>\n

Depuis que le Groupe TEA a adopt\u00e9 la plateforme, une r\u00e9duction mesurable d’un certain type d’incidents li\u00e9s \u00e0 l’exposition sur internet a \u00e9t\u00e9 constat\u00e9e. \u00ab Le vecteur d’attaque le plus exploit\u00e9 est l’interaction humaine \u00bb, souligne Bassi. \u00ab On ne peut pas verrouiller une architecture : il doit y avoir une approche fluide sur la th\u00e9matique de la s\u00e9curit\u00e9. \u00bb <\/p>\n

Pour l’avenir, le Groupe pr\u00e9voit d’\u00e9tendre la formation aux organes de direction, conform\u00e9ment \u00e0 ce que pr\u00e9voit la directive NIS2. \u00ab Nous estimons que Cyber Guru peut \u00eatre gagnante pr\u00e9cis\u00e9ment parce qu’elle peut \u00eatre suivie aux moments choisis par l’utilisateur, et non \u00e0 des moments statiques de la journ\u00e9e. Il devient extr\u00eamement pratique de laisser aux personnes la libert\u00e9 de d\u00e9cider quand c’est le bon moment pour se former. \u00bb <\/p>\n

 <\/p>\n

Pour \u00e9couter l’interview vid\u00e9o, cliquez ici<\/a><\/span><\/strong><\/h3>\n

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Tous les Projets<\/h2>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row make_equal=\u00a0\u00bbon\u00a0\u00bb _builder_version=\u00a0\u00bb4.18.1″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb max_width=\u00a0\u00bb1320px\u00a0\u00bb custom_padding=\u00a0\u00bb||||false|true\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4″ _builder_version=\u00a0\u00bb4.18.1″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_blog fullwidth=\u00a0\u00bboff\u00a0\u00bb post_type=\u00a0\u00bbproject\u00a0\u00bb posts_number=\u00a0\u00bb3″ show_more=\u00a0\u00bbon\u00a0\u00bb show_author=\u00a0\u00bboff\u00a0\u00bb show_date=\u00a0\u00bboff\u00a0\u00bb module_class=\u00a0\u00bbpa-blog-equal-height\u00a0\u00bb _builder_version=\u00a0\u00bb4.21.0″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb header_font=\u00a0\u00bbRubik||||||||\u00a0\u00bb header_text_color=\u00a0\u00bbgcid-65b65f10-97af-4b49-9890-b01efe796309″ body_font=\u00a0\u00bbRubik||||||||\u00a0\u00bb meta_font=\u00a0\u00bbRubik|300|||||||\u00a0\u00bb meta_text_color=\u00a0\u00bb#828282″ read_more_font=\u00a0\u00bbInter||||||||\u00a0\u00bb read_more_text_color=\u00a0\u00bbgcid-65b65f10-97af-4b49-9890-b01efe796309″ read_more_font_size=\u00a0\u00bb18px\u00a0\u00bb read_more_line_height=\u00a0\u00bb3em\u00a0\u00bb custom_padding=\u00a0\u00bb||||false|true\u00a0\u00bb custom_css_main_element=\u00a0\u00bbfont-weight:400;\u00a0\u00bb border_radii=\u00a0\u00bbon|20px|20px|20px|20px\u00a0\u00bb border_width_all=\u00a0\u00bb0px\u00a0\u00bb box_shadow_style=\u00a0\u00bbpreset1″ global_colors_info=\u00a0\u00bb{%22gcid-65b65f10-97af-4b49-9890-b01efe796309%22:%91%22header_text_color%22,%22read_more_text_color%22%93}\u00a0\u00bb][\/et_pb_blog][et_pb_code _builder_version=\u00a0\u00bb4.18.1″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]