{"id":30865,"date":"2021-11-09T09:49:40","date_gmt":"2021-11-09T09:49:40","guid":{"rendered":"https:\/\/www.cyberguru.it\/project\/groupe-hera\/"},"modified":"2023-06-08T16:32:26","modified_gmt":"2023-06-08T16:32:26","slug":"groupe-hera","status":"publish","type":"project","link":"https:\/\/www.cyberguru.it\/fr\/project\/groupe-hera\/","title":{"rendered":"Groupe Hera"},"content":{"rendered":"

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\u00c9TUDES DE CAS<\/p>\n

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<\/span><\/span><\/span>Groupe Hera :
la cybers\u00e9curit\u00e9
commence par la formation<\/span><\/h1>\n

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Pr\u00e9sentation g\u00e9n\u00e9rale<\/h2>\n

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<\/span><\/span><\/span>Avec son si\u00e8ge principal \u00e0 Bologne, le groupe Hera est l\u2019un des principaux multiutilisateurs en Italie, op\u00e9rant dans 265 municipalit\u00e9s. Il fournit des services \u00e9nerg\u00e9tiques (gaz, \u00e9lectricit\u00e9), hydriques (aqueduc, \u00e9gouts et \u00e9puration) et environnementaux (collecte et \u00e9limination des d\u00e9chets) \u00e0 environ 4 millions de citoyens. Une r\u00e9alit\u00e9 dans laquelle travaillent plus de 9 000 employ\u00e9s et qui, comme toute entreprise, est confront\u00e9e chaque jour aux d\u00e9fis de la cybers\u00e9curit\u00e9.<\/span><\/p>\n

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Le d\u00e9fi<\/h2>\n

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Afin de tenir compte de l\u2019\u00e9volution du contexte ext\u00e9rieur et de pr\u00e9venir d\u2019\u00e9ventuelles critiques, Hera a d\u00e9cid\u00e9 de renforcer le contr\u00f4le des th\u00e9matiques
de cybers\u00e9curit\u00e9 en constituant en 2020 la structure \u00ab Information and Cyber Security Management \u00bb d\u00e9di\u00e9e \u00e0 la s\u00e9curit\u00e9\u00a0 informatique et OT, avec des objectifs plus difficiles non seulement en termes de formation, mais \u00e9galement de cr\u00e9ation d\u2019une culture d\u2019entreprise plus large sur le sujet.<\/span><\/p>\n

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La solution<\/h2>\n

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<\/span>Apr\u00e8s avoir men\u00e9 \u00e0 bien une phase
de scouting, le groupe a d\u00e9cid\u00e9 de s\u2019appuyer sur la proposition de Cyber Guru pour faire ce saut qualitatif recherch\u00e9. En particulier, le choix s\u2019est port\u00e9 sur les solutions Cyber Guru Awareness, l\u2019e-learning avec des micro-le\u00e7ons sur les menaces et les bons comportements pour les \u00e9viter, et Cyber Guru Phishing, une solution de formation anti-hame\u00e7onnage bas\u00e9e sur l\u2019intelligence artificielle.<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00a0\u00bb1″ custom_padding_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb _builder_version=\u00a0\u00bb4.19.4″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb background_enable_color=\u00a0\u00bboff\u00a0\u00bb background_image=\u00a0\u00bbhttps:\/\/www.cyberguru.it\/wp-content\/uploads\/2022\/10\/Rete_Neuronale-02-2.webp\u00a0\u00bb custom_padding=\u00a0\u00bb||||false|false\u00a0\u00bb custom_padding_tablet=\u00a0\u00bb||||false|false\u00a0\u00bb custom_padding_phone=\u00a0\u00bb0px||0px||true|false\u00a0\u00bb background_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb background_position_tablet=\u00a0\u00bbcenter_left\u00a0\u00bb background_position_phone=\u00a0\u00bbcenter_left\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_row column_structure=\u00a0\u00bb1_2,1_2″ use_custom_gutter=\u00a0\u00bbon\u00a0\u00bb gutter_width=\u00a0\u00bb1″ make_equal=\u00a0\u00bbon\u00a0\u00bb custom_padding_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb _builder_version=\u00a0\u00bb4.19.4″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb width=\u00a0\u00bb100%\u00a0\u00bb max_width=\u00a0\u00bb100%\u00a0\u00bb custom_margin=\u00a0\u00bb||||false|false\u00a0\u00bb custom_padding=\u00a0\u00bb|||10%|false|false\u00a0\u00bb custom_padding_tablet=\u00a0\u00bb|||10%|false|false\u00a0\u00bb custom_padding_phone=\u00a0\u00bb|5%||5%|false|true\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb1_2″ _builder_version=\u00a0\u00bb4.19.4″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_padding=\u00a0\u00bb|120px|||true|false\u00a0\u00bb custom_padding_tablet=\u00a0\u00bb|120px|||true|false\u00a0\u00bb custom_padding_phone=\u00a0\u00bb|0px|||true|false\u00a0\u00bb custom_padding_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb custom_css_main_element=\u00a0\u00bbalign-self:center;\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.19.4″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb text_font=\u00a0\u00bbRubik|300|||||||\u00a0\u00bb text_text_color=\u00a0\u00bbgcid-65b65f10-97af-4b49-9890-b01efe796309″ text_font_size=\u00a0\u00bb16px\u00a0\u00bb header_2_font=\u00a0\u00bbInter|700|||||||\u00a0\u00bb header_2_text_color=\u00a0\u00bbgcid-65b65f10-97af-4b49-9890-b01efe796309″ header_2_font_size=\u00a0\u00bb35px\u00a0\u00bb header_2_line_height=\u00a0\u00bb40px\u00a0\u00bb width=\u00a0\u00bb600px\u00a0\u00bb module_alignment=\u00a0\u00bbleft\u00a0\u00bb custom_margin=\u00a0\u00bb||||false|false\u00a0\u00bb custom_padding=\u00a0\u00bb||||false|false\u00a0\u00bb header_2_font_size_tablet=\u00a0\u00bb48px\u00a0\u00bb header_2_font_size_phone=\u00a0\u00bb32px\u00a0\u00bb header_2_font_size_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb header_2_line_height_tablet=\u00a0\u00bb58px\u00a0\u00bb header_2_line_height_phone=\u00a0\u00bb35px\u00a0\u00bb header_2_line_height_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb global_colors_info=\u00a0\u00bb{%22gcid-65b65f10-97af-4b49-9890-b01efe796309%22:%91%22text_text_color%22,%22header_2_text_color%22%93}\u00a0\u00bb]<\/p>\n

<\/span>Ce service public utilise les solutions Cyber Guru pour cr\u00e9er une sensibilisation et am\u00e9liorer les d\u00e9fenses des utilisateurs internes.<\/span><\/h2>\n

[\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.21.0″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb text_font=\u00a0\u00bbRubik|300|||||||\u00a0\u00bb text_text_color=\u00a0\u00bbgcid-65b65f10-97af-4b49-9890-b01efe796309″ text_font_size=\u00a0\u00bb20px\u00a0\u00bb module_alignment=\u00a0\u00bbcenter\u00a0\u00bb custom_margin=\u00a0\u00bb18px||||false|false\u00a0\u00bb custom_css_main_element=\u00a0\u00bbfont-weight:400;\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{%22gcid-65b65f10-97af-4b49-9890-b01efe796309%22:%91%22text_text_color%22%93}\u00a0\u00bb]<\/p>\n

L\u2019implication de la Direction centrale Personnel et Organisation a \u00e9t\u00e9 fondamentale sur le th\u00e8me de la formation, et donc de la sensibilisation au num\u00e9rique. Giorgia Silvi, r\u00e9f\u00e9rente Organisation et Formation du p\u00f4le Innovation du groupe Hera, explique en ce sens que \u00ab\u00a0Cyber Guru, \u00e0 travers une plateforme accessible directement depuis notre portail d\u2019e-learning MyAcademy, s\u2019est d\u00e8s \u00e0 pr\u00e9sent r\u00e9v\u00e9l\u00e9e \u00eatre pleinement int\u00e9grable avec le parcours d\u2019\u00e9volution num\u00e9rique initi\u00e9 en\u00a02017 avec le projet HER@futura, qui pr\u00e9voit un plan de changement structur\u00e9 et continu pour accompagner tous nos coll\u00e8gues dans le parcours de transformation num\u00e9rique de notre entreprise\u00a0\u00bb.
Le projet Cyber Guru Awareness est sur une base volontaire,
avec une adh\u00e9sion en croissance constante pour une activit\u00e9 qui, en transmettant des contenus r\u00e9sultats imm\u00e9diatement stimulants et efficaces, mais simples dans le langage et avec des retours d’exp\u00e9rience dans la vie
quotidienne de chaque salari\u00e9, propose des cas pratiques
d\u2019attaque qui peuvent \u00e9galement se produire dans la sph\u00e8re priv\u00e9e de chacun de nous. \u00ab Nous avons re\u00e7u un accueil enthousiaste de la part du personnel, avec des retours directs sur la qualit\u00e9 et la pertinence des contenus. La simplicit\u00e9 d\u2019utilisation a \u00e9t\u00e9 appr\u00e9ci\u00e9e et la dur\u00e9e appropri\u00e9e, en plus de l\u2019application de ce qui a \u00e9t\u00e9 appris m\u00eame dans la sph\u00e8re priv\u00e9e \u00bb, poursuit Silvi, en ajoutant que le projet \u2013 qui a eu d\u00e8s le d\u00e9but le soutien des dirigeants avec des vid\u00e9os d\u00e9di\u00e9es de Stefano Venier, PDG de Hera \u2013 pr\u00e9voit de tirer parti de la communication interne pour stimuler la participation non seulement au contenu de micro-learning, mais \u00e9galement aux initiatives de gamification que la plateforme permet de concevoir.<\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=\u00a0\u00bb1_2″ _builder_version=\u00a0\u00bb4.19.0″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb background_enable_image=\u00a0\u00bboff\u00a0\u00bb custom_css_main_element=\u00a0\u00bbalign-self:center\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_image src=\u00a0\u00bbhttps:\/\/www.cyberguru.it\/wp-content\/uploads\/2023\/05\/hera2.png\u00a0\u00bb alt=\u00a0\u00bbhera\u00a0\u00bb title_text=\u00a0\u00bbhera2″ align=\u00a0\u00bbright\u00a0\u00bb _builder_version=\u00a0\u00bb4.21.0″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00a0\u00bb1″ _builder_version=\u00a0\u00bb4.19.4″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb background_color=\u00a0\u00bb#f8f8f8″ global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_row column_structure=\u00a0\u00bb1_2,1_2″ make_equal=\u00a0\u00bbon\u00a0\u00bb _builder_version=\u00a0\u00bb4.21.0″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb width=\u00a0\u00bb100%\u00a0\u00bb max_width=\u00a0\u00bb2560px\u00a0\u00bb custom_padding=\u00a0\u00bb|10%|||false|false\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb1_2″ _builder_version=\u00a0\u00bb4.21.0″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_css_main_element=\u00a0\u00bbalign-self:center;\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_image src=\u00a0\u00bbhttps:\/\/www.cyberguru.it\/wp-content\/uploads\/2023\/01\/Group-Hera2.png\u00a0\u00bb alt=\u00a0\u00bbGroupe 197″ title_text=\u00a0\u00bbGroupe Hera2″ force_fullwidth=\u00a0\u00bbon\u00a0\u00bb _builder_version=\u00a0\u00bb4.19.4″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][\/et_pb_image][\/et_pb_column][et_pb_column type=\u00a0\u00bb1_2″ _builder_version=\u00a0\u00bb4.21.0″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_css_main_element=\u00a0\u00bbalign-self:center;\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.21.0″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb text_font=\u00a0\u00bbRubik|300|||||||\u00a0\u00bb text_text_color=\u00a0\u00bbgcid-65b65f10-97af-4b49-9890-b01efe796309″ text_font_size=\u00a0\u00bb16px\u00a0\u00bb header_2_font=\u00a0\u00bbInter|700|||||||\u00a0\u00bb header_2_text_color=\u00a0\u00bbgcid-65b65f10-97af-4b49-9890-b01efe796309″ header_2_font_size=\u00a0\u00bb48px\u00a0\u00bb header_2_line_height=\u00a0\u00bb40px\u00a0\u00bb module_alignment=\u00a0\u00bbleft\u00a0\u00bb custom_margin=\u00a0\u00bb||||false|false\u00a0\u00bb custom_padding=\u00a0\u00bb||||false|false\u00a0\u00bb header_2_font_size_tablet=\u00a0\u00bb48px\u00a0\u00bb header_2_font_size_phone=\u00a0\u00bb32px\u00a0\u00bb header_2_font_size_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb header_2_line_height_tablet=\u00a0\u00bb58px\u00a0\u00bb header_2_line_height_phone=\u00a0\u00bb35px\u00a0\u00bb header_2_line_height_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb global_colors_info=\u00a0\u00bb{%22gcid-65b65f10-97af-4b49-9890-b01efe796309%22:%91%22text_text_color%22,%22header_2_text_color%22%93}\u00a0\u00bb]<\/p>\n

<\/span>Reconna\u00eetre les fraudes par e-mail<\/span><\/h2>\n

[\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.21.0″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb text_font=\u00a0\u00bbRubik|300|||||||\u00a0\u00bb text_text_color=\u00a0\u00bbgcid-65b65f10-97af-4b49-9890-b01efe796309″ text_font_size=\u00a0\u00bb20px\u00a0\u00bb module_alignment=\u00a0\u00bbcenter\u00a0\u00bb custom_margin=\u00a0\u00bb18px||||false|false\u00a0\u00bb custom_css_main_element=\u00a0\u00bbfont-weight:400;\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{%22gcid-65b65f10-97af-4b49-9890-b01efe796309%22:%91%22text_text_color%22%93}\u00a0\u00bb]<\/p>\n

<\/span>\u00ab\u00a0Gr\u00e2ce \u00e0 la nouvelle plateforme, l\u2019approche a \u00e9t\u00e9 radicalement modifi\u00e9e pour permettre un v\u00e9ritable entra\u00eenement des utilisateurs avec des objectifs d\u2019am\u00e9lioration r\u00e9alisables gr\u00e2ce \u00e0 une technologie d\u2019auto-adaptation efficace. Je me r\u00e9f\u00e8re \u00e0 l\u2019envoi d\u2019un e-mail mensuel de simulation d\u2019hame\u00e7onnage cr\u00e9\u00e9 sur la base de dix mod\u00e8les diff\u00e9rents et avec divers degr\u00e9s de difficult\u00e9. L\u2019intelligence artificielle d\u00e9cide quel type d\u2019e-mail envoyer, quand et \u00e0 quels utilisateurs, en tenant compte du niveau atteint par chaque destinataire, calcul\u00e9 en fonction du comportement des messages \u201c\u00e9thiques\u201d re\u00e7us pr\u00e9c\u00e9demment.<\/p>\n

Par rapport \u00e0 l\u2019ancienne m\u00e9thode, nous avons donc constat\u00e9 une nette augmentation des performances\u00a0: les utilisateurs d\u00e9j\u00e0 \u201cforts\u201d parviennent \u00e0 renforcer leurs capacit\u00e9s par le biais d\u2019e-mails de plus en plus difficiles, tandis que les utilisateurs initialement plus \u201cfaibles\u201d parviennent \u00e0 s\u2019am\u00e9liorer progressivement gr\u00e2ce \u00e0 des campagnes plus simples qui leur sont d\u00e9di\u00e9es. L\u2019agr\u00e9gation des donn\u00e9es permet \u00e9galement de suivre l\u2019\u00e9volution des activit\u00e9s et d\u2019introduire les correctifs n\u00e9cessaires, en garantissant l\u2019anonymat du personnel concern\u00e9. Dans le m\u00eame temps, ils ont constat\u00e9 une augmentation des signalements directs sur notre canal d\u00e9di\u00e9, signe que la communaut\u00e9 se sent fortement impliqu\u00e9e et d\u00e9cide de contribuer lorsqu\u2019elle estime avoir re\u00e7u un message frauduleux\u00a0\u00bb, explique Caterina Corbo, responsable de la planification et du suivi.<\/p>\n

Pour lire l\u2019interview compl\u00e8te transcrite par Office Automation, <\/span>cliquez ici.<\/a><\/p>\n

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Tous les projets<\/h2>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row make_equal=\u00a0\u00bbon\u00a0\u00bb _builder_version=\u00a0\u00bb4.18.1″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb max_width=\u00a0\u00bb1320px\u00a0\u00bb custom_padding=\u00a0\u00bb||||false|true\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4″ _builder_version=\u00a0\u00bb4.18.1″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_blog fullwidth=\u00a0\u00bboff\u00a0\u00bb post_type=\u00a0\u00bbproject\u00a0\u00bb posts_number=\u00a0\u00bb3″ show_more=\u00a0\u00bbon\u00a0\u00bb show_author=\u00a0\u00bboff\u00a0\u00bb show_date=\u00a0\u00bboff\u00a0\u00bb module_class=\u00a0\u00bbpa-blog-equal-height\u00a0\u00bb _builder_version=\u00a0\u00bb4.21.0″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb header_font=\u00a0\u00bbRubik||||||||\u00a0\u00bb header_text_color=\u00a0\u00bbgcid-65b65f10-97af-4b49-9890-b01efe796309″ body_font=\u00a0\u00bbRubik||||||||\u00a0\u00bb meta_font=\u00a0\u00bbRubik|300|||||||\u00a0\u00bb meta_text_color=\u00a0\u00bb#828282″ read_more_font=\u00a0\u00bbInter||||||||\u00a0\u00bb read_more_text_color=\u00a0\u00bbgcid-65b65f10-97af-4b49-9890-b01efe796309″ read_more_font_size=\u00a0\u00bb18px\u00a0\u00bb read_more_line_height=\u00a0\u00bb3em\u00a0\u00bb custom_padding=\u00a0\u00bb||||false|true\u00a0\u00bb custom_css_main_element=\u00a0\u00bbfont-weight:400;\u00a0\u00bb border_radii=\u00a0\u00bbon|20px|20px|20px|20px\u00a0\u00bb border_width_all=\u00a0\u00bb0px\u00a0\u00bb box_shadow_style=\u00a0\u00bbpreset1″ global_colors_info=\u00a0\u00bb{%22gcid-65b65f10-97af-4b49-9890-b01efe796309%22:%91%22header_text_color%22,%22read_more_text_color%22%93}\u00a0\u00bb][\/et_pb_blog][et_pb_code _builder_version=\u00a0\u00bb4.18.1″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]