{"id":45520,"date":"2025-05-29T11:09:56","date_gmt":"2025-05-29T11:09:56","guid":{"rendered":"https:\/\/www.cyberguru.it\/2025\/05\/29\/marks-spencer-the-latest-million-dollar-scam-comes-from-a-crime-franchise\/"},"modified":"2025-05-30T10:13:15","modified_gmt":"2025-05-30T10:13:15","slug":"marks-spencer-the-latest-million-dollar-scam-comes-from-a-crime-franchise","status":"publish","type":"post","link":"https:\/\/www.cyberguru.it\/en\/2025\/05\/29\/marks-spencer-the-latest-million-dollar-scam-comes-from-a-crime-franchise\/","title":{"rendered":"Marks  Spencer, the Latest Million-Dollar Scam Comes from a Crime Franchise"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\" id=\"h-despite-the-many-upgrades-of-cybercriminals-the-human-factor-remains-the-weak-link\">Despite the many &#8216;Upgrades&#8217; of Cybercriminals, the Human Factor Remains the Weak Link<\/h2>\n\n\n\n<p>A month has passed since the attack on <a href=\"https:\/\/www.marksandspencer.com\/it\/help#Shop\" target=\"_blank\" rel=\"noreferrer noopener\">Marks  Spencer (MS)<\/a>, one of the most recognized retailers in the United Kingdom, yet there are still no signs of a return to normalcy. Millions in damages are being reported. M&amp;S, which spans over <strong>140 years, employs 64,000 people and operates 565 stores<\/strong>, experienced one of the worst cyber attacks in recent history on April 22nd.<\/p>\n\n\n\n<p>The incident compelled the online clothing division to suspend operations, which remain inactive, left some food shelves bare in stores, and led to a loss of <strong>60 million pounds<\/strong> (<strong>80 million dollars<\/strong>) in potential profits. <strong>The company has incurred roughly 1.2 billion pounds in losses on the stock market<\/strong>. A statement from the retailer last Wednesday indicated that the attack will result in approximately <strong>300 million pounds (403 million dollars) in operating profit losses<\/strong> for the current year.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"836\" src=\"https:\/\/www.cyberguru.it\/wp-content\/uploads\/2025\/05\/marks-and-spencer-cyber-attack-1024x836.png\" alt=\"marks-and-spencer-cyber-incident\" class=\"wp-image-45506\" srcset=\"https:\/\/www.cyberguru.it\/wp-content\/uploads\/2025\/05\/marks-and-spencer-cyber-attack-980x801.png 980w, https:\/\/www.cyberguru.it\/wp-content\/uploads\/2025\/05\/marks-and-spencer-cyber-attack-480x392.png 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1024px, 100vw\" \/><\/figure>\n\n\n\n<p>In addition, the chain faces a multi-million-dollar class action lawsuit, particularly from an unspecified number of Scottish customers whose data was stolen by cybercriminals.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>The law firm <a href=\"https:\/\/www.thompsons.law\/\">Thompsons Solicitors<\/a>, which is an expert in this type of crime and was appointed to handle the case, defines it as \u201c<strong>the largest data theft we have ever been involved in<\/strong>.\u201d<\/p>\n<\/blockquote>\n\n\n\n<p>IT analysts and executives from the well-known British retail brand have confirmed that the company fell victim to a ransomware attack. Following government recommendations, they have chosen not to pay the ransom and are currently focused on reinstalling all IT systems.<br>The attack is attributed to <strong>DragonForce<\/strong>, a group regarded as a type of cybercrime franchise. <strong>This group provides ransomware as a service (&#8216;Ransomware-as-a-Service&#8217;)<\/strong> to other cybercriminals, taking a <strong>20% commission<\/strong> on the ransoms they collect.<br>Additionally, a few months back, the group announced an upgrade. A post dated March 19, 2025, revealed its transformation into a &#8216;cartel&#8217; and the shift to a distributed model, allowing its &#8216;affiliates&#8217; to establish their crime brands.<br>DragonForce, therefore, offers its infrastructure and tools but does not mandate that affiliates utilise its ransomware. The features marketed include management and customer support panels, encryption and ransom negotiation tools, a file storage system, a Tor-based news leak site with an .onion domain, and various support services.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>A world, that of crime, increasingly organized and efficient and, for everyone else, a downright frightening prospect.<\/p>\n<\/blockquote>\n\n\n\n<p>According to the British <a href=\"https:\/\/www.ncsc.gov.uk\/\" target=\"_blank\" rel=\"noreferrer noopener\">National Cyber Security Center<\/a> (NCSC) <strong>the attacks were carried out using social engineering techniques<\/strong>. The hackers carefully chose their victims and then, through fake emails or phone calls, posed as colleagues or IT operators to steal credentials to access the company&#8217;s systems and advance the ransom demand.<\/p>\n\n\n\n<p>According to the new <strong>Ransomfeed Report<\/strong>, a prevalent attack method worldwide saw 1,747 claims in just the second quarter of 2024.<br>Among these, <strong>58 cases were linked to Italy,<\/strong> representing over one ransomware attack every two days, nearly a 100% increase compared to the same period in 2022.<br>In Italy, ransomware victims face additional sanctions mandated by a provision from the Data Protection Authority issued in 2022. This serves as a reminder for organisations to enhance their data protection and cyber risk management strategies.<br>Marks &amp; Spencer&#8217;s experience highlights that even nations often viewed as more advanced than Italy have significant room for improvement in security.<br>Following this recent incident in the United Kingdom, the NCSC has alerted all organisations to reassess their help desk procedures for authorising password resets, especially for employees in sensitive positions.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>But in the end, even if the stories change and the protagonists are different, the moral is always the same. <\/p>\n<\/blockquote>\n\n\n\n<p><strong>\u201cThe human element is the weak link in the chain,<\/strong> <strong>and we need to work on that.<\/strong><\/p>\n\n\n\n<p><strong>Ransomware attacks exploit human vulnerabilities<\/strong>, such as distraction, emotional responses, and a general lack of awareness. Therefore, enhancing awareness and adopting a digital security posture that aligns with current standards is crucial.<\/p>\n\n\n\n<p>The goal is <a href=\"https:\/\/www.cyberguru.it\/en\/cyber-guru-training-platform\/\" target=\"_blank\" rel=\"noreferrer noopener\">to transform the \u2018human factor\u2019 from the weak link in the chain to the first line of defence<\/a><strong>. <\/strong><\/p>\n\n\n\n<p><strong>&#8220;This is a<\/strong>\u00a0<strong>necessary metamorphosis<\/strong>&#8220;, but one that requires choosing the right path to reach the goal effortlessly and enjoyably.<\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Despite the many &#8216;Upgrades&#8217; of Cybercriminals, the Human Factor Remains the Weak Link A month has passed since the attack on Marks Spencer (MS), one of the most recognized retailers in the United Kingdom, yet there are still no signs of a return to normalcy. Millions in damages are being reported. M&amp;S, which spans over [&hellip;]<\/p>\n","protected":false},"author":16,"featured_media":45516,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"off","_et_pb_old_content":"","_et_gb_content_width":"","content-type":"","footnotes":""},"categories":[422],"tags":[487,468,470,590],"class_list":["post-45520","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog-en","tag-cyber-awareness-en-2","tag-cyber-security-en-2","tag-cyber-security-awareness-en-3","tag-ransomware-en"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.3 (Yoast SEO v27.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Marks Spencer Loses Millions to a Ransomware Attack<\/title>\n<meta name=\"description\" content=\"Marks Spencer has seen enormous losses due to one of the worst cyber attacks in recent times.\" \/>\n<meta name=\"robots\" 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